Tuesday, 27 June 2017

RSN unsolicited mail

To: All Regional Chairs

Please forward this email to all Branch Chairs with the request that they, in turn, forward it to branch members and make this information available to members who do not have an email address... perhaps making a brief announcement at the next meeting.

In recent days a number of members informed Guild Head Office that they had received what they considered to be an unsolicited postal mailing from the RSN. This mailing was seeking a financial contribution to creating a searchable database of the RSN collection.... not be confused with the Guild's collection appeal! Many Guild members did not consider that they had given any contact information to the RSN and assumed that Guild Head Office had either sold or given away their details to the RSN.

On Sunday, CEO Terry Murphy, wrote to Susan Kay-Williams, CEO of the RSN, seeking confirmation that the RSN had not bought or been given any member information by the Embroiderers' Guild. Susan's answer, received this morning, is reproduced in full below.

Once again, we can assure members that the Guild has not and would not give away or sell member data to any third party.

Terry Murphy - CEO


Susan Kay-Williams <susan.kay-williams@royal-needlework.org.uk>

Mon 26/06/2017 08:17
Text Box: To: 
Terry Murphy;

You replied on 26/06/2017 20:18.Dear Terry

I can completely confirm that the Royal School of Needlework has used only its own data for the current mailing. We do NOT purchase data from anyone (EG, Upper Street Events) or anyone else. If we have this data then (without looking at every record) the most likely source is that they have completed a competition form at the Knitting and Stitching events over the past several years in which they gave their name and address and ticked a box to allow us to use this information. The point of the current exercise is to check that they still wish to receive information from the RSN. If they do not, we are removing them from our list.

(In fact this response indicates how little we use this information if they feel this is the first time we have contacted them.)

I trust that will clear up the matter for EG members ,your members have given us their name and address directly, even if they do not remember it.


Royal School of Needlework, Apt 12a, Hampton Court Palace, Surrey KT8 9AU, UK
General Enquiries: +44 (0)20 3166 6932

No comments:

Post a Comment